Use the possibilities of AI and let AI answer your support requests. Save the requests, optimize your answers and give your visitors the opportunity to forward the requests to you immediately by email.
Buy nowIn summary, these settings allow you to configure and customize your Suppbot to provide a better experience for your website visitors. The more specific and detailed the information you provide in these sections, the more effectively the bot can assist your visitors.
This is like the title or name of your Suppbot form. It’s the first thing your visitors will see, so make it clear and meaningful. If you prefer not to display a headline, you can hide it in the settings.
This text appears before your visitors start typing their questions or requests. It’s a good place to inform them that their inquiries will be answered by an AI and that the responses they receive are not legally binding. Like the headline, you can also choose to hide this text in the settings.
Bot Texts
You can give your AI support bot a name here. This name will be used in the introduction when the bot interacts with visitors. If you don’t want to display the bot’s name, you can hide it.
Enter your company’s name or the name of your organization or website. This information helps the AI understand the context of your responses.
Specify the exact industry or sector your company or website belongs to. This helps the AI provide responses that are relevant to your specific field.
Provide a brief overview of your company, summarizing what it offers. This gives visitors a quick understanding of your business.
List the services your company provides. Be as detailed as possible, but you don’t need to write long sentences. Bullet points or short descriptions work well. The AI can understand and use this information to respond to queries effectively. Example Contact Services offered.
Include your contact information here. This can include phone numbers, email addresses, office hours, or any other relevant details for reaching your company. For example, if you’re available by phone only during certain hours and prefer email contact at other times, you can specify that here. Example Contact details texts.
If you sell products, describe them here. Include important details such as product types, colors, sizes, delivery times, and shipping methods. This information helps the AI provide accurate responses related to your products.
Use this section to provide any additional details or information that visitors might find useful. It’s a place to add anything that doesn’t fit into the previous categories.
During the loading process, the Suppbot displays various texts to let visitors know that it’s working. You can customize these texts to suit your brand or style. Each text should be on a separate line. These loading texts don’t impact the bot’s responses but are there to give users a visual indication of the loading progress. They can enhance the user experience and make interactions feel more responsive and engaging.
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